1. Changed your mind about your order?

i. We allow returns of item/s within 14 days of the goods being received by the consumer/customer provided it is returned to us in brand new condition, un-opened, un-used and in a saleable condition. A reputable carrier service that allows the item to be tracked and traced during its return journey and where the goods are insured is recommended, as the product remains the responsibility of the sender/customer until it arrives to us. We are not responsible for any item whilst it is in transit on return to us.

ii. We do not cover the cost of return shipping.

i. If upon receipt of your order, you find that the order is incorrect, please contact us immediately at info@crown-glory.com so that we can resolve the issue.  We aim to correct the order without delay by organising shipment of the correct order in exchange for the returned item.  The item to be returned, must be in brand new condition, un-opened, un-used and in a saleable condition.  Once we receive the item and inspect it, we will send out a replacement free of charge.

i. If your order has arrived defective on receipt, contact us immediately on info@crown-glory.com to let us know and send us a photograph of the package as proof of its condition showing how it arrived, in order to enable us to investigate and resolve the issue.

ii. We may ask you to return the item and its packaging in exchange for a replacement, which will be free of charge.

If you have not received your order within the expected time given by the carrier in-spite of checking the tracking details with the responsible carrier, contact us in the first instance so that we can investigate. If the item is lost in transit, we will ship out a replacement order to you free of charge.

In case of any of the instances above, please ensure you give us your order number, full shipping details as given when the order was placed (e.g. name and address), the cost of the order, details of how payment was made and invoice number.

If we are unable to resolve the matter we may, on discretion, offer a full refund for the product only, provided the correct identifying details can be verified.

In summary, only in exceptional circumstance where it is proven that items are damaged or lost, then there will be no charge for shipping out replacements.

Any refunds due will be paid via the method in which the original order was placed, to the original payment card or bank account.

Your statutory rights are not affected.